Frequently Asked Questions (FAQs)
ORDERING
How do I place an order?
Browse our collections and select your desired items. Add them to your shopping bag and proceed to checkout. You will be guided through the steps to enter your details and complete your purchase.
How can I check the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package’s journey. You can also check your order status by logging into your account on our website.
Can I modify or cancel my order after placing it?
We begin processing orders immediately to ensure fast shipment. Therefore, we are unable to modify or cancel an order once it has been placed. If you no longer want the items, you can return them for a refund after you receive them, following our return policy.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal and other secure digital payment methods.
SHIPPING
What shipping options do you offer?
We offer several reliable shipping options, including standard and expedited delivery. The exact options and costs will be calculated and displayed at checkout based on your delivery address.
Do you ship internationally?
Currently, we only ship within the United States.
My tracking information hasn’t updated. What should I do?
Please allow 24-48 hours for the tracking information to activate after you receive the shipment confirmation. If there is no update after this time, please contact our customer service team for assistance.
RETURNS & EXCHANGES
What is your return policy?
We offer a 30-day return policy from the date you receive your items. Products must be unworn, unwashed, and in their original condition with all tags attached to be eligible for a refund.
How do I start a return?
You can initiate a return directly through your account on our website. Navigate to your order history, select the item you wish to return, and follow the instructions. You will receive a return label to print and attach to your package.
How long does it take to process a refund?
Once we receive your returned item, it takes approximately 5-7 business days to inspect the product and process your refund. The refund will be credited to your original payment method. Please note that your bank may require additional time to post the refund to your account.
PRODUCT & CARE
How can I find the right size?
We provide a detailed size guide for each product to help you select the perfect fit. Please refer to the guide on the product page for specific measurements.
How should I care for my items?
Care instructions are located on the product page for each item and on the garment’s label. We recommend following these instructions carefully to maintain the quality and longevity of your purchase.
ACCOUNT & WEBSITE
How do I create an account?
You can create an account by clicking the “My Account” link and selecting “Register.” You will need to provide your name and a valid email address to set up your profile.
I forgot my password. How can I reset it?
Click on the “My Account” link and then select “Forgot Your Password?” You will be prompted to enter the email address associated with your account, and a password reset link will be emailed to you.
How do I update my account information?
You can manage your personal details, shipping addresses, and newsletter preferences by logging into your account and accessing the profile section.
PROMOTIONS & GIFT CARDS
How can I use a promo code?
Enter your valid promo code in the designated field in your shopping bag or during the checkout process. The discount will be automatically applied to your order total.
Where can I buy a gift card?
Electronic gift cards are available for purchase directly on our website. They are delivered via email and can be used for any purchase.
Can I combine multiple promotion codes on a single order?
Generally, only one promotion code can be used per order.